General Questions
Can I suggest a product?
Of course! If you do not see it on the site, please go ahead and suggest it. Feedback on products and service is always welcome. Just click on
Feedback and select the Suggest a Product option.
What is your privacy policy?
The privacy of your personal information is very important to us. We will never sell or distribute your e-mail address, phone number, or any other piece of info you trust us enough to provide. You will not be added to any e-mail or phone list without your explicit permission.
Is my personal information secure?
Credit card data and personal information are two of the most important items you own and we take that fact seriously. That’s why we don’t store your credit card numbers on our servers and is immediately transmitted to our payment processor over a secure connection and your other personal data is maintained in a secure database.
How can I contact Campus CanteenTM if I have other questions?
Use the
Feedback link at the top of the website and choose the General Questions option to contact us.
User Account Questions
How do I create a user account?
Creating a new account is as simple as clicking the
“Not registered yet?” link on the home page and filling out just a few pieces of information. Your email address will serve as your username and the street address will be your default delivery address. Once your account has been created you’ll be able to make purchases, review your order history, and edit your account information.
Can I edit my user account information after I've created an account?
Yes. To edit your account information, log in to Campus Canteen and select the
“View my account” link on the right column of the web site. From this page, select
“Account Details,” which will bring you to an edit form to change any piece of your personal information, including your email address and password.
I've lost my password, what should I do?
In the event that you’ve lost or misplaced your password, choose the
“Forgot your password?” link on the right column of the web site, enter your email address, and submit the form. A new password will be generated and emailed to you. It is highly recommended that upon receiving your new password you log in to CampusCanteen.com, go to the Account Details page, and change your password.
Store Questions
How does search work?
The search box on the web site searches our entire product database by name of product, keyword, and brand.
How do I place an order?
When you see items you would like to purchase while browsing around our online store, enter how many you would like and press the "Add to Cart" button directly below the product you want. This will add the item to your shopping cart, which you can view on the right side of the site. When you are finished shopping, press the "Checkout" button at the bottom of the shopping cart and proceed to either log-in or the checkout page where you can enter your delivery address and billing information. Click submit and a member of Carl's Crew will start putting your order together.
Billing Questions
Why is more than one charge appearing on my credit/debit card statement?
Multiple charges appear on your credit or debit card statement when there is a failed transaction. Because of the way the online transaction is dealt with by credit card companies, a "hold" is put on your your card for the amount of the Campus Canteen charge, regardless of if the transaction is approved or declined. Be sure to note that CAMPUS CANTEEN WILL ONLY CHARGE YOU ONE TIME FOR YOUR ORDER. The holds that the credit/debit card companies place on your card is only temporary and will be removed from your bill in 1-7 days, depending on the policy of the financial institution. If you have additional questions or concerns, please use the
Feedback link above and we'll be sure to contact you as soon as possible (leave a phone number for a faster response).
What forms of payment can I use to place an order?
We accepts Visa, Mastercard, American Express, and Canteen Bucks. During the checkout process you may choose any of our current payment options and continue to place your order.
Is there sales tax on my order?
Yes your order will be charged 7% for Clarke County and Georgia state sales tax.
Is my information saved on the checkout page?
On the checkout page, your shipping address is automatically filled in based on the default address associated with your user account. Your billing address is automatically filled in based on the address you used for your most recent order. Both of these addresses are completely editable at the time of your order.
Is the payment process secure?
Your credit card and personal information is encrypted and then transmitted to our payment processor over an HTTPS secure link. Your credit card data is not stored on our servers, it is directly transmitted to our payment processor. We are an Authorize.net Verified Merchant, which means that your credit card information is secure.
When will my credit card be charged?
Your credit card will be charged when you press the submit button on the "Confirm Order" page during the checkout process. Charges are processed immediately upon ordering.
Will I get a copy of my receipt?
A copy of your receipt will be e-mailed to you. You may also take a look at your previous orders in the
View My Account and clicking the
Order History link.
Question about charges?
Click the
Feedback link and select the Billing Questions option and explain your issue. A member of Carl’s Crew will get back to you shortly.
